.landing__plan{border:1px solid var(--landing-border);border-radius:var(--card-radius);padding:28px 24px;display:flex;flex-direction:column;gap:16px}.landing__plan--highlighted{border-color:var(--brand-color);box-shadow:0 16px 40px #3861fb24}.landing__plan h3{font-size:17px;font-weight:600}.landing__plan-price{margin:0;font-family:var(--font-heading);font-size:30px;font-weight:700;color:var(--landing-text-primary)}.landing__plan-period{font-family:var(--font-body);font-size:14px;font-weight:500;color:var(--landing-text-muted);margin-left:4px}.plan-card__limits{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px;font-size:13.5px;color:var(--landing-text-muted);flex-grow:1}.plan-card__limits li:before{content:"✓ ";color:var(--brand-color);font-weight:700}.landing{box-sizing:border-box;color:var(--landing-text-primary);font-family:var(--font-body);background:#fff}:root[data-theme=dark] .landing{background:var(--content-bg)}.landing *,.landing *:before,.landing *:after{box-sizing:border-box}.landing h1,.landing h2,.landing h3{font-family:var(--font-heading);color:var(--landing-text-primary);margin:0}.landing section{scroll-margin-top:88px}.landing__section-head{max-width:640px;margin:0 auto 48px;text-align:center}.landing__about{max-width:1160px;margin:0 auto;padding:80px 28px}.landing__about-intro{display:grid;grid-template-columns:1fr 1.2fr;gap:56px;align-items:center}.landing__about h2{font-size:clamp(28px,3.5vw,42px);line-height:1.2}.landing__about p{color:var(--landing-text-muted);line-height:1.8;margin:0 0 16px}.landing__about-mascot{display:block;width:260px;max-width:100%;height:auto;margin:24px auto 0}.landing__about-problems{display:grid;grid-template-columns:repeat(3,1fr);gap:32px;margin-top:36px;padding-top:32px;border-top:1px solid var(--landing-border)}.landing__about-problems h3{font-size:20px;margin-bottom:12px}.landing__about-problems p{font-size:14px}.landing__about .landing__about-closing{margin:24px 0 0;font-weight:600;color:var(--landing-text-primary);max-width:800px}@media (max-width: 720px){.landing__about{padding:48px 24px}.landing__about-mascot{width:210px}.landing__about-intro,.landing__about-problems{grid-template-columns:1fr;gap:24px}}.landing__eyebrow{display:inline-block;font-family:var(--font-heading);font-size:13px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:var(--brand-color);margin-bottom:10px}.landing__section-head h2{font-size:30px;font-weight:600;line-height:1.3}.landing__btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;font-family:var(--font-body);font-size:14px;font-weight:600;padding:10px 18px;border-radius:10px;border:1.5px solid transparent;cursor:pointer;text-decoration:none;white-space:nowrap;transition:background .15s ease,border-color .15s ease,color .15s ease,transform .1s ease}.landing__btn:active{transform:translateY(1px)}.landing__btn--solid{background:var(--brand-color);border-color:var(--brand-color);color:#fff}.landing__btn--solid:hover{background:var(--brand-color-hover);border-color:var(--brand-color-hover)}.landing__btn--outline{background:transparent;border-color:var(--landing-border-strong);color:var(--landing-text-primary)}.landing__btn--outline:hover{border-color:var(--brand-color);color:var(--brand-color)}.landing__btn--ghost{background:transparent;border-color:transparent;color:var(--landing-text-primary)}.landing__btn--ghost:hover{color:var(--brand-color)}.landing__btn--lg{padding:13px 26px;font-size:15px;border-radius:12px}.landing__btn--block{width:100%}.landing__nav{position:sticky;top:0;z-index:40;background:#ffffffe6;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border-bottom:1px solid var(--landing-border)}:root[data-theme=dark] .landing__nav{background:#14162ae6}.landing__nav-inner{max-width:1120px;margin:0 auto;padding:14px 24px;display:flex;align-items:center;gap:24px}.landing__brand{display:flex;align-items:center;flex-shrink:0}.landing__brand img{height:40px;width:auto;display:block}.landing__nav-links{display:flex;align-items:center;gap:28px;margin:0 auto}.landing__nav-links a{font-size:14px;font-weight:500;color:var(--landing-text-muted);text-decoration:none}.landing__nav-links a:hover{color:var(--landing-text-primary)}.landing__nav-actions{display:flex;align-items:center;gap:10px;flex-shrink:0}.landing__theme-toggle{flex:none;width:34px;height:34px;display:flex;align-items:center;justify-content:center;border:none;border-radius:8px;background:transparent;color:var(--landing-text-muted);cursor:pointer}.landing__theme-toggle:hover{background:var(--landing-bg);color:var(--landing-text-primary)}.landing__theme-toggle-icon{width:18px;height:18px}.landing__hero{padding:72px 24px 96px;background:linear-gradient(180deg,var(--landing-bg) 0%,#fff 100%)}:root[data-theme=dark] .landing__hero{background:linear-gradient(180deg,var(--landing-bg) 0%,var(--content-bg) 100%)}.landing__hero-inner{position:relative;max-width:1120px;margin:0 auto;display:grid;grid-template-columns:1.05fr .95fr;align-items:center;gap:56px}.landing__hero-copy h1{font-size:44px;font-weight:700;line-height:1.15;letter-spacing:-.01em}.landing__hero-copy p{margin:20px 0 0;font-size:16px;line-height:1.65;color:var(--landing-text-muted);max-width:480px}.landing__hero-actions{display:flex;align-items:center;gap:14px;margin-top:32px;flex-wrap:wrap}.landing__hero-art{position:relative;min-height:460px}.landing__hero-art .landing__hero-card{position:absolute;width:250px}.landing__hero-art .landing__hero-card--telegram{top:0;left:0}.landing__hero-art .landing__hero-card--tickets{position:relative}.landing__hero-tickets-wrap{position:absolute;bottom:0;right:0;width:250px}.landing__hero-arrow{position:absolute;top:168px;left:70px;width:200px;height:130px;z-index:0}.landing__hero-mascot{position:absolute;left:calc(50% - 112.8px);bottom:100%;width:225.6px;height:auto;z-index:3;pointer-events:none}.landing-illus{position:relative;z-index:1;background:var(--card-bg);border:1px solid var(--landing-border);border-radius:var(--card-radius);box-shadow:0 16px 40px #10132a1a;padding:16px;font-size:13px}.landing-illus__head{display:flex;align-items:center;gap:8px;margin-bottom:12px}.landing-illus__avatar{width:26px;height:26px;border-radius:50%;background:var(--brand-color);color:#fff;display:flex;align-items:center;justify-content:center;flex-shrink:0}.landing-illus__avatar svg{width:16px;height:16px}.landing-illus__title{font-weight:600;color:var(--landing-text-primary)}.landing-illus__live-chip{margin-left:auto;display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:700;letter-spacing:.03em;color:var(--status-resolved);background:var(--status-resolved-bg);border-radius:999px;padding:3px 8px}.landing-illus__live-dot{width:6px;height:6px;border-radius:50%;background:var(--status-resolved);animation:landing-pulse 1.6s ease-in-out infinite}.landing-illus__bubble{border-radius:12px;padding:9px 12px;line-height:1.45;max-width:92%;margin-bottom:8px}.landing-illus__bubble:last-child{margin-bottom:0}.landing-illus__bubble--user{background:var(--landing-bg);color:var(--landing-text-primary);border-bottom-left-radius:4px}.landing-illus__bubble--bot{background:var(--brand-color);color:#fff;margin-left:auto;border-bottom-right-radius:4px}.landing-illus__attachment{display:flex;align-items:center;gap:5px;margin-top:8px;font-size:11px;font-weight:600;color:var(--landing-text-muted);background:var(--card-bg);border:1px solid var(--landing-border-strong);border-radius:8px;padding:5px 8px;width:fit-content}.landing-illus__attachment svg{width:13px;height:13px}.landing-illus__rows{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:9px}.landing-illus__rows li{display:flex;align-items:center;gap:9px;color:var(--landing-text-primary);font-weight:500}.landing-illus__pill{width:8px;height:8px;border-radius:50%;flex-shrink:0}.landing-illus__pill--open{background:var(--status-open)}.landing-illus__pill--progress{background:var(--status-in-progress)}.landing-illus__pill--resolved{background:var(--status-resolved)}@keyframes landing-pulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.4;transform:scale(.75)}}.landing__features{position:relative;max-width:1120px;margin:0 auto;padding:96px 24px}.landing__features-mascot{position:absolute;left:24px;top:59px;width:200px;height:auto;z-index:2}.landing__feature-row{display:grid;grid-template-columns:1fr 1fr;align-items:center;gap:56px;padding:44px 0;border-bottom:1px solid var(--landing-border)}.landing__feature-row:last-child{border-bottom:none}.landing__feature-row--reverse .landing__feature-text{order:2}.landing__feature-row--reverse .landing__feature-art{order:1}.landing__feature-number{display:block;font-family:var(--font-heading);font-size:13px;font-weight:700;letter-spacing:.06em;color:var(--brand-color);margin-bottom:10px}.landing__feature-text h3{font-size:24px;font-weight:600}.landing__feature-text p{margin:12px 0 0;font-size:15px;line-height:1.65;color:var(--landing-text-muted);max-width:440px}.landing__feature-highlight{font-weight:600;color:var(--landing-text-primary)}.landing__feature-highlight+p{margin-top:8px}.landing__feature-art{display:flex;justify-content:center}.landing-illus--sync{display:flex;align-items:center;gap:10px;padding:28px 22px;position:relative}.landing-illus__sync-node{width:52px;height:52px;border-radius:14px;background:var(--landing-bg);color:var(--brand-color);display:flex;align-items:center;justify-content:center;flex-shrink:0}.landing-illus__sync-node svg{width:24px;height:24px}.landing-illus__sync-arrow{width:90px;height:22px;flex-shrink:0}.landing-illus__live{position:absolute;top:-12px;right:18px;display:inline-flex;align-items:center;gap:5px;font-family:var(--font-heading);font-size:10px;font-weight:700;letter-spacing:.05em;color:#fff;background:#10132a;border-radius:999px;padding:4px 9px}.landing-illus__live .landing-illus__live-dot{background:#4ade80}.landing-illus--badges{display:flex;align-items:center;padding:30px 40px}.landing-illus__badge-circle{width:56px;height:56px;border-radius:50%;border:3px solid var(--card-bg);display:flex;align-items:center;justify-content:center;font-family:var(--font-heading);font-weight:700;font-size:18px;color:#fff;box-shadow:0 6px 16px #10132a1f}.landing-illus__badge-circle--a{background:var(--brand-color);z-index:3}.landing-illus__badge-circle--b{background:#16a34a;margin-left:-16px;z-index:2}.landing-illus__badge-circle--c{background:#d97706;margin-left:-16px;z-index:1}.landing-illus--chips{display:flex;flex-direction:column;gap:10px;width:260px}.landing-illus__chip{display:flex;align-items:center;gap:10px;background:var(--card-bg);border:1px solid var(--landing-border);border-radius:12px;padding:12px 14px;box-shadow:0 10px 26px #10132a14}.landing-illus__chip--narrow{width:84%;align-self:flex-end}.landing-illus__chip-avatar{width:32px;height:32px;border-radius:9px;background:var(--brand-color);color:#fff;display:flex;align-items:center;justify-content:center;font-family:var(--font-heading);font-weight:700;font-size:14px;flex-shrink:0}.landing-illus__chip-avatar--admin{background:var(--landing-text-primary)}.landing-illus__chip-text{display:flex;flex-direction:column;gap:2px}.landing-illus__chip-text strong{font-size:13px;color:var(--landing-text-primary)}.landing-illus__chip-text small{font-size:11.5px;color:var(--landing-text-muted)}.landing__how{position:relative;background:var(--landing-bg);padding:96px 24px}.landing__step--first{position:relative}.landing__how-mascot{position:absolute;left:calc(50% - 100px);bottom:100%;width:200px;height:auto;z-index:2}.landing__steps{list-style:none;margin:0 auto;padding:0;max-width:900px;display:grid;grid-template-columns:repeat(3,1fr);gap:32px}.landing__steps li{background:var(--card-bg);border:1px solid var(--landing-border);border-radius:var(--card-radius);padding:24px;text-align:center}.landing__step-number{display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border-radius:50%;background:var(--brand-color);color:#fff;font-family:var(--font-heading);font-weight:700;margin-bottom:14px}.landing__steps p{margin:0;font-size:14.5px;line-height:1.55;color:var(--landing-text-primary)}.landing__pricing{position:relative;max-width:1120px;margin:0 auto;padding:96px 24px 56px}.landing__pricing-mascot{position:absolute;left:calc(50% + 265px);top:59px;width:200px;height:auto;z-index:2}.landing__plans{display:grid;grid-template-columns:repeat(3,1fr);gap:24px}.landing__pricing-note{margin:28px auto 0;max-width:640px;text-align:center;font-size:12.5px;color:var(--landing-text-muted)}.landing__cta{background:#10132a;padding:72px 24px;text-align:center;display:flex;flex-direction:column;align-items:center;gap:26px}.landing__cta h2{color:#fff;font-size:28px;font-weight:600;max-width:520px}.landing__footer{background:#fff;border-top:1px solid var(--landing-border);padding:48px 24px 28px}:root[data-theme=dark] .landing__footer{background:var(--card-bg)}.landing__footer-inner{max-width:1120px;margin:0 auto;display:flex;justify-content:space-between;gap:40px;flex-wrap:wrap}.landing__footer-brand img{height:26px;width:auto;display:block}.landing__footer-brand p{margin:12px 0 0;font-size:13px;color:var(--landing-text-muted);max-width:220px}.landing__footer-cols{display:flex;gap:64px}.landing__footer-col{display:flex;flex-direction:column;gap:10px}.landing__footer-col-title{font-family:var(--font-heading);font-size:12px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--landing-text-primary);margin-bottom:4px}.landing__footer-col a,.landing__footer-link-btn{font-size:13.5px;color:var(--landing-text-muted);text-decoration:none;text-align:left}.landing__footer-col a:hover,.landing__footer-link-btn:hover{color:var(--brand-color)}.landing__footer-link-btn{background:none;border:none;padding:0;font-family:var(--font-body);cursor:pointer}.landing__footer-legal{max-width:1120px;margin:40px auto 0;padding-top:20px;border-top:1px solid var(--landing-border);font-size:12.5px;color:var(--landing-text-muted)}@media (max-width: 980px){.landing__hero-inner{grid-template-columns:1fr}.landing__hero-art{min-height:280px;margin-top:24px}.landing__hero-mascot{display:none}.landing__feature-row{grid-template-columns:1fr;gap:28px}.landing__feature-row--reverse .landing__feature-text,.landing__feature-row--reverse .landing__feature-art{order:initial}.landing__features-mascot,.landing__how-mascot{display:none}.landing__steps,.landing__plans{grid-template-columns:1fr}.landing__pricing-mascot{display:none}}@media (max-width: 980px){.landing__nav-links{gap:14px}}@media (max-width: 720px){.landing__nav-links{display:none}.landing__hero-copy h1{font-size:34px}.landing__hero-copy p{max-width:none}.landing__footer-inner{flex-direction:column}}.landing__faq{max-width:760px;margin:0 auto;padding:96px 24px}.landing__faq-list{display:flex;flex-direction:column;gap:12px}.landing__faq-item{border:1px solid var(--landing-border);border-radius:14px;background:var(--card-bg);overflow:hidden}.landing__faq-question{width:100%;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:18px 20px;border:none;background:transparent;color:var(--landing-text-primary);font-family:var(--font-body);font-size:.95rem;font-weight:600;text-align:left;cursor:pointer}.landing__faq-chevron{flex:none;width:18px;height:18px;color:var(--brand-color);transition:transform .15s ease}.landing__faq-item--open .landing__faq-chevron{transform:rotate(180deg)}.landing__faq-answer{margin:0;padding:0 20px 18px;color:var(--landing-text-muted);font-size:.9rem;line-height:1.6}.login{position:relative;display:flex;min-height:100vh;color:#1f2430}.login__mascot{position:absolute;left:calc(46% - 170px);top:calc(50% - 136px);width:340px;height:auto;z-index:2;filter:drop-shadow(0 12px 20px rgba(16,19,42,.18));pointer-events:none}.login__brand{flex:0 0 46%;background:var(--brand-color);position:relative;overflow:hidden;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:28px;padding:48px;box-sizing:border-box}.login__ring{position:absolute;border:2px solid rgba(255,255,255,.15);border-radius:50%;pointer-events:none}.login__ring--tl{width:340px;height:340px;top:-140px;left:-120px}.login__ring--br{width:460px;height:460px;bottom:-200px;right:-180px}.login__logo-card{background:#fff;border-radius:22px;padding:40px 52px;box-shadow:0 18px 40px #00000029;display:flex;align-items:center;justify-content:center;z-index:1}.login__logo-card--link{border:none;cursor:pointer}.login__logo-card img{display:block;width:180px;max-width:100%;height:auto}.login__tagline{z-index:1;text-align:center;max-width:380px}.login__tagline h2{font-family:var(--font-heading);font-weight:700;font-size:1.4rem;line-height:1.3;color:#fff;margin:0 0 10px}.login__tagline p{font-size:.9rem;line-height:1.5;color:#ffffffb8;margin:0}.login__form-panel{flex:1 1 54%;background:#fff;display:flex;align-items:center;justify-content:center;padding:48px 24px;box-sizing:border-box}.login__form-wrap{width:100%;max-width:360px}.login__form-wrap h1{font-family:var(--font-heading);font-weight:600;font-size:1.6rem;margin:0 0 6px}.login__subtitle{color:#6b7280;font-size:.92rem;margin:0 0 28px}.login__field{display:block;margin-bottom:18px}.login__field-label{display:block;font-size:.82rem;font-weight:600;color:#374151;margin-bottom:6px}.login__input-shell{position:relative;display:flex;align-items:center}.login__input-shell svg{position:absolute;left:12px;width:18px;height:18px;color:#9ca3af;pointer-events:none}.login__input-shell input{width:100%;box-sizing:border-box;padding:11px 12px 11px 38px;border:1px solid #d1d5db;border-radius:8px;font-size:.95rem;font-family:var(--font-body);color:#1f2430;outline:none;transition:border-color .15s,box-shadow .15s}.login__input-shell--password input{padding-right:42px}.login__input-shell input:focus{border-color:var(--brand-color);box-shadow:0 0 0 3px #3861fb26}.login__input-shell input:disabled{background:#f3f4f6;cursor:not-allowed}.login__eye{position:absolute;right:8px;display:flex;align-items:center;justify-content:center;width:28px;height:28px;padding:0;border:none;background:transparent;color:#6b7280;cursor:pointer;border-radius:6px}.login__eye:hover{color:#374151}.login__eye svg{width:18px;height:18px}.login__submit{width:100%;margin-top:4px;padding:12px;background:var(--brand-color);color:#fff;border:none;border-radius:8px;font-size:.98rem;font-weight:700;font-family:var(--font-body);cursor:pointer;transition:background .15s}.login__submit:hover:not(:disabled){background:var(--brand-color-hover)}.login__submit:disabled{opacity:.6;cursor:not-allowed}.login__error{color:#dc2626;font-size:.82rem;margin:12px 0 0;text-align:center}.login__note{color:#9ca3af;font-size:.78rem;text-align:center;margin:18px 0 0}:root[data-theme=dark] .login{color:var(--text-primary)}:root[data-theme=dark] .login__form-panel{background:var(--card-bg)}:root[data-theme=dark] .login__subtitle,:root[data-theme=dark] .login__eye,:root[data-theme=dark] .login__note{color:var(--text-muted)}:root[data-theme=dark] .login__field-label{color:var(--text-primary)}:root[data-theme=dark] .login__input-shell svg{color:var(--text-muted)}:root[data-theme=dark] .login__input-shell input{border-color:var(--card-border)}:root[data-theme=dark] .login__input-shell input:disabled{background:var(--content-bg)}:root[data-theme=dark] .login__eye:hover{color:var(--text-primary)}@media (max-width: 820px){.login{flex-direction:column}.login__mascot{display:none}.login__brand{flex:0 0 auto;flex-direction:row;gap:0;padding:16px;min-height:0}.login__logo-card{padding:10px 20px;border-radius:12px;box-shadow:none}.login__logo-card img{width:120px}.login__tagline,.login__ring{display:none}.login__form-panel{flex:1 1 auto;padding:40px 20px;align-items:flex-start}}.change-password{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--content-bg);padding:24px;box-sizing:border-box}.change-password__card{width:100%;max-width:400px;background:var(--card-bg);border:1px solid var(--card-border);border-radius:var(--card-radius);box-shadow:0 18px 40px #1f24301a;padding:40px 36px;box-sizing:border-box;text-align:center}.change-password__logo{height:34px;width:auto;margin-bottom:20px}.change-password__card h1{font-family:var(--font-heading);font-size:1.4rem;font-weight:700;color:var(--text-primary);margin:0 0 8px}.change-password__subtitle{margin:0 0 28px;font-size:.88rem;color:var(--text-muted);line-height:1.5}.change-password__card form{text-align:left}.change-password__field{display:block;margin-bottom:16px}.change-password__field span{display:block;font-size:.8rem;font-weight:600;color:var(--text-primary);margin-bottom:6px}.change-password__field input{width:100%;box-sizing:border-box;padding:10px 12px;border-radius:10px;border:1.5px solid var(--card-border);font-family:var(--font-body);font-size:.92rem;outline:none}.change-password__field input:focus{border-color:var(--brand-color)}.change-password__submit{width:100%;margin-top:4px;padding:11px;border:none;border-radius:10px;background:var(--brand-color);color:#fff;font-family:var(--font-body);font-size:.95rem;font-weight:700;cursor:pointer}.change-password__submit:hover:not(:disabled){background:var(--brand-color-hover)}.change-password__submit:disabled{opacity:.7;cursor:default}.change-password__error{margin:12px 0 0;font-size:.85rem;color:#dc2626;text-align:center}.verify-email__logout{margin-top:16px;border:none;background:transparent;color:var(--text-muted);font-size:.82rem;font-family:var(--font-body);text-decoration:underline;cursor:pointer}.request-access__back{display:block;margin:20px auto 0;padding:0;border:none;background:none;color:#9ca3af;font-family:var(--font-body);font-size:.82rem;cursor:pointer}.request-access__back:hover{color:var(--brand-color)}.request-access__pending-note{margin:4px 0 20px;font-size:.82rem;color:#6b7280;line-height:1.5}.request-access__inline-link{padding:0;border:none;background:none;color:var(--brand-color);font-family:var(--font-body);font-size:inherit;text-decoration:underline;cursor:pointer}.request-access__inline-link:disabled{color:#9ca3af;cursor:not-allowed;text-decoration:none}.plans-page__header{max-width:1120px;margin:0 auto;padding:24px 24px 0;display:flex;align-items:center;justify-content:space-between}.plans-page__header img{height:30px;width:auto;display:block}.plans-page__logo{border:none;background:none;padding:0;cursor:pointer;line-height:0}.plans-page__back{border:none;background:none;padding:0;font-family:var(--font-body);font-size:14px;font-weight:500;color:var(--landing-text-muted);cursor:pointer}.plans-page__back:hover{color:var(--brand-color)}.plans-page__intro{max-width:640px;margin:40px auto 0;padding:0 24px;text-align:center}.plans-page__intro h1{font-family:var(--font-heading);font-size:32px;font-weight:700;color:var(--landing-text-primary);margin:0 0 12px}.plans-page__intro p{font-size:15px;line-height:1.6;color:var(--landing-text-muted);margin:0}.plans-page__error{max-width:640px;margin:16px auto 0;padding:0 24px;text-align:center;color:#dc2626;font-size:14px}.plans-page__loading{text-align:center;padding:96px 24px;color:var(--landing-text-muted)}.plans-page__pricing{padding-top:32px}.plans-page__mascot{display:flex;justify-content:center;margin-top:40px}.plans-page__mascot img{width:380px;max-width:100%;height:auto}.bot-pending__card{max-width:420px}.bot-pending__spinner{display:block;width:30px;height:30px;margin:0 auto 18px;border:3px solid var(--card-border);border-top-color:var(--brand-color);border-radius:50%;animation:bot-pending-spin .9s linear infinite}@keyframes bot-pending-spin{to{transform:rotate(360deg)}}.sidebar{flex:0 0 var(--sidebar-width);width:var(--sidebar-width);height:100vh;position:sticky;top:0;background:var(--sidebar-bg);display:flex;flex-direction:column;padding:20px 16px;box-sizing:border-box;font-family:var(--font-body)}.sidebar__logo-card{background:#fff;border-radius:14px;padding:16px 20px;display:flex;align-items:center;justify-content:center;margin-bottom:28px}.sidebar__logo-card img{display:block;width:100%;max-width:120px;height:auto}.sidebar__nav{display:flex;flex-direction:column;gap:4px}.sidebar__nav-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border:none;border-radius:10px;background:transparent;color:#ffffffad;font-family:var(--font-body);font-size:.92rem;font-weight:600;cursor:pointer;text-align:left}.sidebar__nav-item:hover{background:#ffffff0f;color:#fff}.sidebar__nav-item--active{background:#ffffff38;color:#fff}.sidebar__nav-icon{width:18px;height:18px;flex:none}.sidebar__nav-badge{margin-left:auto;display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:#92400e;color:#fff;font-size:.68rem;font-weight:700}.sidebar__user{margin-top:auto;display:flex;align-items:center;gap:6px;padding-top:16px;border-top:1px solid rgba(255,255,255,.1)}.sidebar__user-btn{flex:1 1 auto;min-width:0;display:flex;align-items:center;gap:10px;border:none;background:transparent;padding:6px;border-radius:8px;cursor:pointer;text-align:left}.sidebar__user-btn:hover{background:#ffffff14}.sidebar__avatar{flex:none;width:36px;height:36px;border-radius:50%;background:#fff;color:var(--brand-color);display:flex;align-items:center;justify-content:center;font-size:.78rem;font-weight:700;font-family:var(--font-heading)}.sidebar__avatar--photo{object-fit:cover}.sidebar__user-info{flex:1 1 auto;min-width:0;display:flex;flex-direction:column}.sidebar__user-name{color:#fff;font-size:.86rem;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar__user-role{color:#ffffff80;font-size:.74rem}.sidebar__logout{flex:none;width:30px;height:30px;display:flex;align-items:center;justify-content:center;border:none;border-radius:8px;background:transparent;color:#fff9;cursor:pointer}.sidebar__logout:hover{background:#ffffff14;color:#fff}.sidebar__logout-icon{width:17px;height:17px}@media (max-width: 900px){.sidebar{flex:0 0 76px;width:76px;align-items:center;padding:16px 10px}.sidebar__logo-card{padding:10px}.sidebar__logo-card img{max-width:40px}.sidebar__nav-item span,.sidebar__nav-item{justify-content:center}.sidebar__nav-item{font-size:0}.sidebar__user-info{display:none}}.tickets-page{--status-closed: var(--brand-navy);--status-closed-bg: #e7e8f4}:root[data-theme=dark] .tickets-page{--status-closed: #aab0d6;--status-closed-bg: #262a44}.app-shell{display:flex;min-height:100vh;background:var(--content-bg)}.app-shell__content{flex:1 1 auto;min-width:0;padding:28px 32px 48px;box-sizing:border-box}.app-shell__content.tickets-page{background:var(--content-bg)}.topbar{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:20px}.search-shell{position:relative;display:flex;align-items:center;flex:1 1 300px;max-width:400px;height:38px}.search-shell svg{position:absolute;left:13px;width:15px;height:15px;color:var(--text-muted);pointer-events:none}.search-shell input{width:100%;height:100%;box-sizing:border-box;padding:0 12px 0 36px;border:1px solid var(--card-border);border-radius:10px;background:var(--card-bg);font-family:var(--font-body);font-size:.86rem;outline:none}.search-shell input:focus{border-color:var(--brand-color);box-shadow:0 0 0 3px #3861fb1f}.live-indicator{display:flex;align-items:center;height:38px;gap:6px;padding:0 13px;border-radius:999px;background:var(--card-bg);border:1px solid var(--card-border);font-size:.72rem;font-weight:700;letter-spacing:.05em;color:var(--text-muted);box-sizing:border-box;margin-left:auto}.live-indicator__dot{width:8px;height:8px;border-radius:50%;background:#d1d5db}.live-indicator--live .live-indicator__dot{background:var(--status-resolved);animation:live-pulse 1.6s ease-in-out infinite}.live-indicator--live{color:var(--status-resolved)}@keyframes live-pulse{0%,to{box-shadow:0 0 #16a34a73}50%{box-shadow:0 0 0 5px #16a34a00}}.welcome-banner{margin:0 0 20px;padding:14px 18px;border-radius:var(--card-radius);border:1px solid var(--card-border);background:var(--card-bg);color:var(--text-primary);font-family:var(--font-heading);font-size:1rem;font-weight:600;display:flex;align-items:center;gap:12px}.welcome-banner__logo{flex:none;width:32px;height:32px;border-radius:50%;object-fit:cover;display:flex;align-items:center;justify-content:center;color:#fff;font-size:.9rem}.welcome-banner--warning{background:#fef3e8;border-color:#f5c98f;color:#92400e;display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}.welcome-banner__cta{flex-shrink:0;border:none;background:#92400e;color:#fff;font-family:var(--font-body);font-size:.85rem;font-weight:600;padding:8px 14px;border-radius:8px;cursor:pointer}.welcome-banner__cta:hover{opacity:.9}:root[data-theme=dark] .welcome-banner{background:var(--card-bg)}:root[data-theme=dark] .welcome-banner--warning{background:var(--status-in-progress-bg);border-color:#7c5522;color:#f0b768}:root[data-theme=dark] .welcome-banner__cta{background:#f0b768;color:#2a1c04}.page-header h1{font-family:var(--font-heading);font-size:1.6rem;font-weight:700;margin:0 0 4px}.tickets-page .page-header h1{color:var(--heading-accent)}.page-header p{margin:0 0 24px;color:var(--text-muted);font-size:.9rem}.tickets-page__title{margin-top:4px}.tickets-page__title h1{display:flex;align-items:center;gap:12px;font-size:1.95rem;letter-spacing:-.01em}.tickets-page__title-badge{display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;border-radius:11px;background:var(--brand-color);flex:none}.tickets-page__title-icon{width:20px;height:20px;flex:none;color:#fff}.stat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin:50px 0 32px}.stat-card{--stat-tint: var(--card-bg);--stat-border: var(--card-border);--stat-accent: transparent;position:relative;background:var(--stat-tint);border:1px solid var(--stat-border);border-radius:14px;padding:18px 20px 18px 23px}.stat-card:before{content:"";position:absolute;left:0;top:0;bottom:0;width:5px;border-radius:14px 0 0 14px;background:var(--stat-accent)}.stat-card__mascot{position:absolute;top:-42px;right:10px;height:auto;z-index:1;pointer-events:none}.stat-card--open .stat-card__mascot{width:57px}.stat-card--in-progress .stat-card__mascot{width:59px}.stat-card--resolved .stat-card__mascot{width:51px}.stat-card--closed .stat-card__mascot{width:67px}.stat-card--open{--stat-accent: var(--status-open);--stat-tint: color-mix(in srgb, var(--status-open) 7%, white);--stat-border: color-mix(in srgb, var(--status-open) 26%, var(--card-border))}.stat-card--in-progress{--stat-accent: var(--status-in-progress);--stat-tint: color-mix(in srgb, var(--status-in-progress) 8%, white);--stat-border: color-mix(in srgb, var(--status-in-progress) 26%, var(--card-border))}.stat-card--resolved{--stat-accent: var(--status-resolved);--stat-tint: color-mix(in srgb, var(--status-resolved) 8%, white);--stat-border: color-mix(in srgb, var(--status-resolved) 26%, var(--card-border))}.stat-card--closed{--stat-accent: var(--status-closed);--stat-tint: color-mix(in srgb, var(--status-closed) 5%, white);--stat-border: color-mix(in srgb, var(--status-closed) 26%, var(--card-border))}:root[data-theme=dark] .stat-card--open{--stat-tint: color-mix(in srgb, var(--status-open) 16%, var(--card-bg))}:root[data-theme=dark] .stat-card--in-progress{--stat-tint: color-mix(in srgb, var(--status-in-progress) 16%, var(--card-bg))}:root[data-theme=dark] .stat-card--resolved{--stat-tint: color-mix(in srgb, var(--status-resolved) 16%, var(--card-bg))}:root[data-theme=dark] .stat-card--closed{--stat-tint: color-mix(in srgb, var(--status-closed) 16%, var(--card-bg))}.stat-card__label{display:flex;align-items:center;gap:8px;font-size:.73rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--text-primary);margin-bottom:11px}.stat-card__dot{width:10px;height:10px;border-radius:50%;flex:none;box-shadow:0 0 0 3px color-mix(in srgb,var(--stat-accent) 22%,transparent)}.stat-card__value{font-family:var(--font-heading);font-size:2.2rem;font-weight:700;line-height:1;color:var(--text-primary)}.page-tabs{display:flex;gap:6px;margin-bottom:16px;border-bottom:1px solid var(--card-border)}.page-tab{display:flex;align-items:center;gap:6px;padding:9px 4px 11px;margin-bottom:-1px;border:none;border-bottom:2px solid transparent;background:none;font-family:var(--font-body);font-weight:700;font-size:.88rem;color:var(--text-muted);cursor:pointer}.page-tab+.page-tab{margin-left:14px}.page-tab--active{color:var(--text-primary);border-bottom-color:var(--brand-color)}.page-tab--danger.page-tab--active{border-bottom-color:#b91c1c}.page-tab--warning.page-tab--active{border-bottom-color:#92400e}.page-tab__badge{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:#b91c1c;color:#fff;font-size:.68rem;font-weight:700}.table-card{background:var(--card-bg);border:1px solid var(--card-border);border-radius:var(--card-radius);overflow:hidden}.tickets-table{width:100%;border-collapse:collapse}.tickets-table th{text-align:left;padding:12px 20px;font-size:.7rem;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--text-muted);border-bottom:1px solid var(--card-border)}.tickets-table td{padding:17px 20px;border-bottom:1px solid var(--card-border);font-size:.88rem;vertical-align:middle;color:var(--text-primary)}.tickets-table tbody tr{cursor:pointer;transition:background-color .12s ease}.tickets-table tbody tr:last-child td{border-bottom:none}.tickets-table tbody tr:hover td{background:#3861fb0d}:root[data-theme=dark] .tickets-table tbody tr:hover td{background:#7c93ff14}.tickets-table tbody tr.is-selected td{background:var(--status-open-bg)}.ticket-cell__ref-row{display:flex;align-items:center;gap:6px;margin-bottom:3px}.ticket-cell__ref{display:block;font-size:.7rem;font-weight:600;color:var(--text-muted)}.unread-dot{width:8px;height:8px;border-radius:50%;background:var(--brand-color);box-shadow:0 0 0 3px color-mix(in srgb,var(--brand-color) 20%,transparent);flex-shrink:0}.ticket-cell__desc{display:block;font-size:.95rem;font-weight:650;color:var(--text-primary)}.tickets-table tbody tr.is-unread td:first-child{box-shadow:inset 3px 0 0 0 var(--brand-color)}.tickets-table tbody tr.is-unread .ticket-cell__desc{font-weight:800;color:var(--heading-accent)}.tickets-table tbody tr.is-unread .ticket-cell__ref{color:var(--text-primary)}.ticket-cell__meta{color:var(--text-muted)}.status-pill{display:inline-flex;align-items:center;padding:4px 11px;border-radius:999px;font-size:.74rem;font-weight:700;white-space:nowrap;border:1px solid color-mix(in srgb,currentColor 28%,transparent)}.status-pill:before{content:"";width:6px;height:6px;margin-right:6px;border-radius:50%;background:currentColor;flex:none}.status-pill--open{color:var(--status-open);background:var(--status-open-bg)}.status-pill--in-progress{color:var(--status-in-progress);background:var(--status-in-progress-bg)}.status-pill--resolved{color:var(--status-resolved);background:var(--status-resolved-bg)}.status-pill--closed{color:var(--status-closed);background:var(--status-closed-bg)}.detail-panel__status-badge{padding:6px 15px;font-size:.8rem;border-color:currentColor}.detail-panel__status-badge:before{width:7px;height:7px}.assignee{display:flex;align-items:center;gap:8px}.assignee__avatar{flex:none;width:26px;height:26px;border-radius:50%;color:#fff;display:flex;align-items:center;justify-content:center;font-size:.66rem;font-weight:700;font-family:var(--font-heading)}.assignee__avatar--neutral{background:var(--brand-color)}.muted{color:var(--text-muted)}.empty-state{padding:40px 24px;text-align:center;color:var(--text-muted);font-size:.9rem}.empty-state--tickets{padding:56px 24px 60px;display:flex;flex-direction:column;align-items:center}.empty-state__mascot{width:132px;height:auto;margin-bottom:18px}.empty-state--tickets p{margin:0;max-width:320px}.ticket-project-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:14px}.ticket-project-card{display:flex;align-items:center;gap:14px;width:100%;background:var(--card-bg);border:1px solid var(--card-border);border-radius:var(--card-radius);padding:16px 18px;cursor:pointer;text-align:left;font-family:var(--font-body);transition:border-color .15s}.ticket-project-card:hover{border-color:var(--brand-color)}.ticket-project-card__logo{flex:none;width:44px;height:44px;border-radius:50%;object-fit:cover;display:flex;align-items:center;justify-content:center;color:#fff;font-family:var(--font-heading);font-weight:700;font-size:1.05rem}.ticket-project-card__info{display:flex;flex-direction:column;gap:2px;min-width:0}.ticket-project-card__name{font-weight:600;font-size:.95rem;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-project-card__count{font-size:.82rem;color:var(--text-muted)}.detail-panel{margin-top:20px;background:var(--card-bg);border:1px solid var(--card-border);border-radius:var(--card-radius);overflow:hidden}.ticket-drawer .detail-panel{margin-top:0;border:none;border-radius:0}.detail-panel__header{background:var(--card-bg);border-bottom:1px solid var(--card-border);padding:22px 24px 18px}.detail-panel__identity{display:flex;align-items:center;gap:12px}.detail-panel__back{flex:none;display:inline-flex;align-items:center;gap:5px;background:var(--brand-color);border:none;border-radius:8px;padding:7px 13px;cursor:pointer;font-size:.82rem;font-weight:700;font-family:var(--font-body);color:#fff}.detail-panel__back:hover{background:var(--brand-color-hover)}.detail-panel__back-arrow{font-size:.95rem}.detail-panel__identity-text{display:flex;flex-direction:column;gap:1px;min-width:0}.detail-panel__ref{font-size:.72rem;font-weight:700;letter-spacing:.03em;text-transform:uppercase;color:var(--text-muted)}.detail-panel__user{font-weight:700;font-size:1.08rem;color:var(--heading-accent);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.detail-panel__status-badge{flex:none;margin-left:auto}.detail-panel__meta-row{display:flex;gap:10px;margin-top:16px;flex-wrap:wrap}.detail-panel__meta-field{display:flex;align-items:center;gap:8px;background:var(--content-bg);border:1px solid var(--card-border);border-radius:9px;padding:6px 8px 6px 12px}.detail-panel__meta-field label{font-size:.72rem;font-weight:700;letter-spacing:.02em;text-transform:uppercase;color:var(--text-muted);flex:none}.detail-panel__meta-field--status-open,.detail-panel__meta-field--status-in-progress,.detail-panel__meta-field--status-resolved,.detail-panel__meta-field--status-closed{background:var(--status-field-tint);border-color:color-mix(in srgb,var(--status-field-accent) 30%,var(--card-border))}.detail-panel__meta-field--status-open label{color:var(--status-open)}.detail-panel__meta-field--status-in-progress label{color:var(--status-in-progress)}.detail-panel__meta-field--status-resolved label{color:var(--status-resolved)}.detail-panel__meta-field--status-closed label{color:var(--status-closed)}.detail-panel__meta-field--status-open{--status-field-tint: var(--status-open-bg);--status-field-accent: var(--status-open)}.detail-panel__meta-field--status-in-progress{--status-field-tint: var(--status-in-progress-bg);--status-field-accent: var(--status-in-progress)}.detail-panel__meta-field--status-resolved{--status-field-tint: var(--status-resolved-bg);--status-field-accent: var(--status-resolved)}.detail-panel__meta-field--status-closed{--status-field-tint: var(--status-closed-bg);--status-field-accent: var(--status-closed)}.detail-panel__meta-dot{width:8px;height:8px;border-radius:50%;flex:none}.detail-panel__field-hint{font-size:.76rem;color:var(--text-muted)}.detail-panel__select{padding:5px 6px;border:1px solid transparent;border-radius:6px;font-size:.84rem;font-family:var(--font-body);background:var(--card-bg);color:var(--text-primary)}.detail-panel__category-input{width:130px;padding:5px 6px;border:1px solid transparent;border-radius:6px;font-size:.84rem;font-family:var(--font-body);background:var(--card-bg);color:var(--text-primary);outline:none}.detail-panel__category-input:focus,.detail-panel__select:focus{border-color:var(--brand-color)}.detail-panel__body{padding:20px 24px 24px;background:var(--content-bg)}.category-tag{display:inline-block;padding:3px 10px;border-radius:999px;font-size:.76rem;font-weight:600;color:var(--text-muted);background:var(--content-bg)}.topbar__filter{height:38px;box-sizing:border-box;padding:0 10px;border:1px solid var(--card-border);border-radius:10px;background:var(--card-bg);color:var(--text-primary);font-family:var(--font-body);font-size:.84rem;outline:none}.topbar__filter:focus{border-color:var(--brand-color)}.detail-panel__desc{color:var(--text-primary);margin:0 0 4px;font-size:.9rem;line-height:1.5}.detail-panel__opened{font-size:.78rem;margin:0}.message-list{position:relative;display:flex;flex-direction:column;gap:14px;margin:18px 0;min-height:160px;max-height:380px;overflow-y:auto;overflow-x:hidden;border-radius:12px;padding:18px;background:var(--card-bg);border:1px solid var(--card-border)}.message-list--pattern:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;z-index:0;opacity:.05;pointer-events:none;background-repeat:no-repeat;background-image:url(/mascot/mascot-notebook.png),url(/mascot/mascot-phone.png),url(/mascot/mascot-checklist.png),url(/mascot/mascot-123.png),url(/mascot/mascot-cash.png);background-position:-26px -34px,93% -18px,6% 84%,90% 88%,42% 38%;background-size:150px auto,108px auto,118px auto,96px auto,72px auto}:root[data-theme=dark] .message-list--pattern:before{opacity:.09}.message-list__empty{margin:auto;display:flex;flex-direction:column;align-items:center;text-align:center;padding:16px}.message-list__empty-mascot{width:118px;height:auto;margin-bottom:6px}.message-list__empty-title{margin:0;font-family:var(--font-heading);font-weight:700;font-size:1rem;color:var(--heading-accent)}.message-list__empty-sub{margin:4px 0 0;font-size:.84rem;color:var(--text-muted);max-width:240px}.message-bubble{position:relative;z-index:1;max-width:76%;border-radius:14px;padding:10px 14px;box-shadow:0 1px 2px #0f12200a}.message-bubble--user{align-self:flex-start;background:var(--card-bg);border:1px solid #d7e0f5;color:var(--text-primary);border-bottom-left-radius:4px}:root[data-theme=dark] .message-bubble--user{background:#262c4d;border-color:#3b4478;color:var(--text-primary)}.message-bubble--staff{align-self:flex-end;background:var(--brand-color);color:#fff;border-bottom-right-radius:4px;box-shadow:none}.message-bubble__meta{display:flex;align-items:baseline;gap:6px;font-size:.7rem;color:var(--text-muted);margin-bottom:3px}.message-bubble__sender{font-weight:700}.message-bubble--user .message-bubble__meta{color:var(--brand-navy)}:root[data-theme=dark] .message-bubble--user .message-bubble__meta{color:#aab6f2}.message-bubble--staff .message-bubble__meta{color:#ffffffc7}.message-bubble__body{font-size:.9rem;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}.closed-ticket-notice{position:relative;overflow:hidden;display:flex;flex-direction:column;align-items:center;text-align:center;gap:3px;margin-top:4px;padding:18px 20px;border-radius:12px;background:var(--status-closed-bg)}.closed-ticket-notice__mascot{position:absolute;right:-8px;bottom:-12px;width:96px;height:auto;opacity:.16;pointer-events:none;z-index:0}:root[data-theme=dark] .closed-ticket-notice__mascot{opacity:.22}.closed-ticket-notice__icon-badge{position:relative;z-index:1;display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;background:var(--status-closed);margin-bottom:8px}.closed-ticket-notice__icon{flex:none;width:18px;height:18px;color:#fff}:root[data-theme=dark] .closed-ticket-notice__icon{color:#1c2038}.closed-ticket-notice__title{margin:0;font-family:var(--font-heading);font-weight:700;font-size:.92rem;color:var(--heading-accent)}.closed-ticket-notice__sub{margin:0;font-size:.82rem;color:var(--text-muted)}.reply-row{display:flex;gap:8px;margin-top:12px}.reply-row input{flex:1;padding:10px 14px;border:1px solid var(--card-border);border-radius:10px;font-size:.9rem;font-family:var(--font-body);background:var(--card-bg);color:var(--text-primary)}.reply-row input:focus{outline:none;border-color:var(--brand-color);box-shadow:0 0 0 3px #3861fb1f}.reply-row button{padding:9px 22px;background:var(--brand-color);color:#fff;border:none;border-radius:10px;font-family:var(--font-body);font-weight:700;cursor:pointer;font-size:.88rem}.reply-row button:hover:not(:disabled){background:var(--brand-color-hover)}.reply-row button:disabled{background:#9ca3af;cursor:not-allowed}.attachment-img{display:block;max-width:100%;max-height:260px;border-radius:8px;margin-top:6px;cursor:zoom-in}.ticket-drawer-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f122073;display:flex;justify-content:flex-end;z-index:900}.ticket-drawer{width:min(560px,100vw);height:100vh;overflow-y:auto;background:var(--content-bg);border-top:4px solid var(--brand-color);box-shadow:-12px 0 32px #0f12202e;box-sizing:border-box;animation:ticket-drawer-in .18s ease-out}@keyframes ticket-drawer-in{0%{transform:translate(24px);opacity:0}to{transform:translate(0);opacity:1}}@media (prefers-reduced-motion: reduce){.ticket-drawer{animation:none}}.zoom-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000d9;display:flex;align-items:center;justify-content:center;cursor:zoom-out;z-index:1000}.zoom-overlay img{max-width:90vw;max-height:90vh;border-radius:8px}.error-text{color:#dc2626;font-size:.82rem}@media (max-width: 1080px){.stat-grid{grid-template-columns:repeat(2,1fr);gap:56px 14px}}@media (max-width: 700px){.app-shell__content{padding:20px 16px 40px}.tickets-table thead{display:none}}.bot-not-ready__mascot{display:block;margin:8px auto 20px;width:320px;height:auto}.bot-not-ready{display:flex;flex-direction:column;align-items:center;gap:14px;max-width:420px;margin:24px auto 0}.bot-not-ready__spinner{width:26px;height:26px;border:3px solid var(--card-border);border-top-color:var(--brand-color);border-radius:50%;animation:bot-not-ready-spin .9s linear infinite}@keyframes bot-not-ready-spin{to{transform:rotate(360deg)}}.page-loader{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;padding:4rem 1rem;color:var(--text-muted);font-size:.9rem;width:100%}.page-loader--full{min-height:100vh;background:var(--content-bg)}.page-loader__spinner{width:30px;height:30px;border-radius:50%;border:3px solid var(--card-border);border-top-color:var(--brand-color);animation:page-loader-spin .7s linear infinite}@keyframes page-loader-spin{to{transform:rotate(360deg)}}.topbar--projects{display:flex;align-items:center;gap:14px;margin-bottom:24px}.new-project-btn{margin-left:auto;display:flex;align-items:center;gap:6px;padding:9px 16px;background:var(--brand-color);color:#fff;border:none;border-radius:10px;font-family:var(--font-body);font-weight:700;font-size:.86rem;cursor:pointer}.new-project-btn:hover{background:var(--brand-color-hover)}.new-project-btn svg{width:15px;height:15px}.stat-grid--3{grid-template-columns:repeat(3,1fr)}.stat-card--clickable{text-align:left;cursor:pointer;font-family:inherit}.stat-card--clickable:hover{border-color:var(--brand-color)}.stat-card--active{border-color:var(--brand-color);box-shadow:0 0 0 2px #3861fb26}.project-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px}.project-card{background:var(--card-bg);border:1px solid var(--card-border);border-radius:var(--card-radius);padding:18px;transition:opacity .15s}.project-card--inactive{opacity:.55}.project-card__top{display:flex;align-items:center;gap:12px;margin-bottom:12px}.project-logo{position:relative;flex:none;width:46px;height:46px}.project-logo__circle{width:46px;height:46px;border-radius:50%;object-fit:cover;display:flex;align-items:center;justify-content:center;color:#fff;font-family:var(--font-heading);font-weight:700;font-size:1.1rem}.project-logo__upload{position:absolute;top:0;right:0;bottom:0;left:0;border-radius:50%;border:none;background:#0e13308c;color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;opacity:0;transition:opacity .15s}.project-logo:hover .project-logo__upload{opacity:1}.project-logo__upload svg{width:16px;height:16px}.project-card__name-col{min-width:0;flex:1 1 auto}.project-card__name{display:block;font-weight:700;font-size:1rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.project-badge{display:inline-block;margin-top:4px;padding:2px 9px;border-radius:999px;font-size:.7rem;font-weight:700}.project-badge--active{color:var(--status-resolved);background:var(--status-resolved-bg)}.project-badge--inactive{color:var(--status-closed);background:var(--status-closed-bg)}.bot-row{display:flex;align-items:center;gap:6px;font-size:.82rem;color:var(--text-muted);margin-bottom:12px}.bot-row__dot{width:7px;height:7px;border-radius:50%}.bot-row__dot--on{background:var(--status-resolved)}.bot-row__dot--off{background:var(--status-closed)}.bot-row__dot--none{background:#d1d5db}.admin-stack-row{display:flex;align-items:center;gap:8px;margin-bottom:14px}.admin-stack{display:flex}.admin-stack__avatar{width:24px;height:24px;border-radius:50%;border:2px solid var(--card-bg);margin-left:-8px;color:#fff;display:flex;align-items:center;justify-content:center;font-size:.6rem;font-weight:700;font-family:var(--font-heading)}.admin-stack__avatar:first-child{margin-left:0}.admin-stack-row__label{font-size:.8rem;color:var(--text-muted)}.icon-btn-row{display:flex;align-items:center;gap:6px}.icon-btn{width:32px;height:32px;display:flex;align-items:center;justify-content:center;border:1px solid var(--card-border);border-radius:9px;background:var(--card-bg);color:var(--text-primary);cursor:pointer}.icon-btn:hover{background:var(--content-bg)}.icon-btn svg{width:15px;height:15px}.icon-btn--active{background:var(--status-open-bg);border-color:var(--status-open);color:var(--status-open)}.icon-btn--danger{margin-left:auto;color:#b91c1c}.reactivate-link{background:none;border:none;padding:0;color:var(--brand-color);font-weight:700;font-size:.85rem;cursor:pointer;font-family:var(--font-body)}.inline-panel{margin-top:14px;padding-top:14px;border-top:1px solid var(--card-border)}.inline-panel__label{margin:0 0 8px;font-size:.8rem;font-weight:700;color:var(--text-muted)}.inline-form-row{display:flex;gap:8px}.inline-form-row input{flex:1;min-width:0;padding:8px 10px;border:1px solid var(--card-border);border-radius:8px;font-size:.85rem;font-family:var(--font-body)}.inline-form-row button{padding:8px 14px;border:1px solid var(--card-border);border-radius:8px;background:var(--content-bg);font-family:var(--font-body);font-weight:700;font-size:.82rem;cursor:pointer;white-space:nowrap}.inline-form-row button:disabled{opacity:.6;cursor:not-allowed}.admin-row{display:flex;align-items:center;justify-content:space-between;padding:6px 0;border-bottom:1px solid var(--card-border);font-size:.85rem}.admin-row:last-of-type{border-bottom:none}.admin-row__remove{background:none;border:none;color:#b91c1c;cursor:pointer;font-size:.78rem;font-family:var(--font-body);font-weight:600}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0e133073;display:flex;align-items:center;justify-content:center;z-index:1000}.modal-card{background:var(--card-bg);border-radius:var(--card-radius);padding:24px;width:340px;max-width:calc(100vw - 32px)}.modal-card h2{font-family:var(--font-heading);font-size:1.1rem;margin:0 0 4px}.modal-card p{margin:0 0 16px;color:var(--text-muted);font-size:.85rem}.modal-card input{width:100%;box-sizing:border-box;padding:9px 12px;border:1px solid var(--card-border);border-radius:8px;font-size:.9rem;font-family:var(--font-body);margin-bottom:12px}.modal-card__actions{display:flex;justify-content:flex-end;gap:8px}.modal-card__actions button{padding:8px 16px;border-radius:8px;font-family:var(--font-body);font-weight:700;font-size:.85rem;cursor:pointer}.modal-card__cancel{background:none;border:1px solid var(--card-border);color:var(--text-primary)}.modal-card__submit{background:var(--brand-color);color:#fff;border:none}.modal-card__submit:disabled{background:#9ca3af;cursor:not-allowed}.temp-reveal{display:flex;align-items:center;gap:10px;margin:18px 0 10px;padding:12px 14px;border-radius:10px;border:1.5px dashed var(--card-border);background:var(--content-bg)}.temp-reveal__value{flex:1 1 auto;font-family:Space Grotesk,monospace;font-size:1.05rem;font-weight:700;letter-spacing:.03em;color:var(--text-primary);-webkit-user-select:all;user-select:all}.temp-reveal__copy{flex:none;padding:7px 14px;border:1.5px solid var(--brand-color);border-radius:8px;background:var(--card-bg);color:var(--brand-color);font-family:var(--font-body);font-size:.82rem;font-weight:700;cursor:pointer}.temp-reveal__copy:hover{background:var(--brand-color);color:#fff}.temp-reveal__warning{margin:0;font-size:.85rem;font-weight:600;color:#b45309}.bot-photo-card{display:flex;flex-direction:column;align-items:center;gap:16px;max-width:320px;margin:24px auto 0;padding:32px 24px;background:var(--card-bg);border:1px solid var(--card-border);border-radius:var(--card-radius);text-align:center}.bot-photo-preview{width:96px;height:96px;border-radius:50%;overflow:hidden;display:flex;align-items:center;justify-content:center;background:var(--brand-color)}.bot-photo-preview img{width:100%;height:100%;object-fit:cover}.bot-photo-preview__fallback{font-family:var(--font-heading);font-size:2rem;font-weight:700;color:#fff}.bot-photo-upload-btn{display:inline-flex;align-items:center;gap:8px;padding:9px 16px;border:1.5px solid var(--brand-color);border-radius:8px;background:var(--card-bg);color:var(--brand-color);font-family:var(--font-body);font-size:.88rem;font-weight:700;cursor:pointer}.bot-photo-upload-btn svg{width:16px;height:16px}.bot-photo-upload-btn:hover:not(:disabled){background:var(--brand-color);color:#fff}.bot-photo-upload-btn:disabled{opacity:.6;cursor:default}.bot-photo-saved{margin:0;font-size:.85rem;font-weight:600;color:#15803d}.plan-current-card{background:var(--card-bg);border:1px solid var(--card-border);border-radius:var(--card-radius);padding:24px;margin-bottom:28px}.plan-current-card__name{font-family:var(--font-heading);font-size:22px;font-weight:700;margin:0 0 4px}.plan-current-card__price{color:var(--text-muted);font-size:14px;margin:0 0 18px}.plan-current-card__usage{display:grid;grid-template-columns:repeat(2,minmax(180px,1fr));gap:16px}.plan-usage-row{display:flex;flex-direction:column;gap:6px}.plan-usage-row__label{font-size:12.5px;color:var(--text-muted)}.plan-usage-row__value{font-size:15px;font-weight:600}.plan-usage-row__value--over{color:#dc2626}.plan-usage-bar{height:6px;border-radius:999px;background:var(--card-border);overflow:hidden}.plan-usage-bar__fill{height:100%;background:var(--brand-color)}.plan-usage-bar__fill--over{background:#dc2626}.plan-upgrade-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px}.plan-upgrade-card{background:var(--card-bg);border:1px solid var(--card-border);border-radius:var(--card-radius);padding:20px;display:flex;flex-direction:column;gap:10px}.plan-upgrade-card--current{border-color:var(--brand-color)}.plan-upgrade-card__name{font-weight:600;font-size:15px}.plan-upgrade-card__price{font-size:20px;font-weight:700}.plan-upgrade-card__limits{font-size:12.5px;color:var(--text-muted);margin:0}.account-card{max-width:440px;background:var(--card-bg);border:1px solid var(--card-border);border-radius:var(--card-radius);padding:28px 30px;box-sizing:border-box}.account-card--avatar{display:flex;align-items:center;gap:20px;margin-bottom:20px}.account-avatar-preview{flex:none;width:72px;height:72px;border-radius:50%;overflow:hidden;display:flex;align-items:center;justify-content:center;background:var(--brand-color)}.account-avatar-preview img{width:100%;height:100%;object-fit:cover}.account-avatar-preview__fallback{font-family:var(--font-heading);font-size:1.4rem;font-weight:700;color:#fff}.account-field{display:block;margin-bottom:16px}.account-field span{display:block;font-size:.8rem;font-weight:600;color:var(--text-primary);margin-bottom:6px}.account-field input{width:100%;box-sizing:border-box;padding:10px 12px;border-radius:10px;border:1.5px solid var(--card-border);font-family:var(--font-body);font-size:.92rem;outline:none}.account-field input:focus{border-color:var(--brand-color)}.account-divider{height:1px;background:var(--card-border);margin:20px 0}.account-submit{width:100%;margin-top:4px;padding:11px;border:none;border-radius:10px;background:var(--brand-color);color:#fff;font-family:var(--font-body);font-size:.95rem;font-weight:700;cursor:pointer}.account-submit:hover:not(:disabled){background:var(--brand-color-hover)}.account-submit:disabled{opacity:.7;cursor:default}.account-success{margin:12px 0 0;font-size:.85rem;font-weight:600;color:var(--status-resolved)}.owner-account-table td{vertical-align:top}.owner-account-notes-input{width:100%;box-sizing:border-box;padding:8px 10px;border:1px solid var(--card-border);border-radius:8px;font-size:.85rem;font-family:var(--font-body);resize:vertical}.owner-account-2fa-edit{display:flex;align-items:center;gap:6px}.owner-account-2fa-edit input{padding:7px 9px;border:1px solid var(--card-border);border-radius:8px;font-size:.82rem;font-family:var(--font-body)}.owner-account-2fa-now{padding:7px 10px;border:1px solid var(--card-border);border-radius:8px;background:var(--content-bg);font-family:var(--font-body);font-weight:700;font-size:.78rem;cursor:pointer;white-space:nowrap}.owner-account-progress{width:90px;height:6px;border-radius:999px;background:var(--card-border);overflow:hidden;margin-bottom:4px}.owner-account-progress__bar{height:100%;background:var(--brand-color);border-radius:999px}.owner-account-progress--full .owner-account-progress__bar{background:#b91c1c}.owner-account-row__actions{display:flex;gap:10px}.topbar--projects select{padding:8px 12px;border:1px solid var(--card-border);border-radius:8px;background:var(--card-bg);font-family:var(--font-body);font-size:.85rem;color:var(--text-primary)}.audit-action-pill{display:inline-block;padding:3px 10px;border-radius:999px;font-size:.74rem;font-weight:700;white-space:nowrap}.audit-action-pill--manual{color:var(--status-open);background:var(--status-open-bg)}.audit-action-pill--auto{color:var(--text-muted);background:var(--content-bg)}.audit-action-pill--error{color:#b91c1c;background:#fdecec}:root[data-theme=dark] .audit-action-pill--error{color:#f28b8b;background:#3a1620}.audit-log-detail{max-width:360px;font-size:.8rem}.audit-log-detail--error{color:#b91c1c}:root[data-theme=dark] .audit-log-detail--error{color:#f28b8b}.financials-section-title{font-family:var(--font-heading);font-size:1.05rem;font-weight:700;margin:0 0 12px}.financials-plan-grid{grid-template-columns:repeat(auto-fit,minmax(190px,1fr));margin-bottom:32px}.financials-plan-card__sub{margin-top:6px;font-size:.76rem;color:var(--text-muted)}.financials-total-card{border-color:var(--card-border)}.financials-history-table td{vertical-align:middle}.financials-mrr-cell{display:flex;align-items:center;gap:10px}.financials-mrr-bar{width:140px;height:8px;border-radius:999px;background:var(--content-bg);overflow:hidden;flex:none}.financials-mrr-bar__fill{height:100%;background:var(--brand-color);border-radius:999px}.financials-mrr-cell__value{font-weight:700;white-space:nowrap}.public-ticket-shell{position:relative;min-height:100vh;display:flex;align-items:flex-start;justify-content:center;background:var(--content-bg);padding:40px 20px;box-sizing:border-box;overflow-x:hidden}.public-ticket-shell:before{content:"";position:fixed;top:0;right:0;bottom:0;left:0;z-index:0;opacity:.045;pointer-events:none;background-repeat:no-repeat;background-image:url(/mascot/mascot-notebook.png),url(/mascot/mascot-phone.png),url(/mascot/mascot-checklist.png),url(/mascot/mascot-123.png),url(/mascot/mascot-cash.png);background-position:3% 6%,94% 4%,6% 92%,92% 90%,50% 46%;background-size:160px auto,120px auto,130px auto,110px auto,90px auto}:root[data-theme=dark] .public-ticket-shell:before{opacity:.07}.public-ticket-card{position:relative;z-index:1;width:100%;max-width:600px;background:var(--card-bg);border:1px solid var(--card-border);border-radius:var(--card-radius);box-shadow:0 18px 40px #1f24301a;padding:30px 28px;box-sizing:border-box}.public-ticket-card--center{text-align:center;margin-top:60px}.public-ticket-logo{height:30px;margin-bottom:16px}.public-ticket-card--center h1{font-family:var(--font-heading);font-size:1.2rem;margin:0 0 8px}.public-ticket-topbar{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.public-ticket-topbar__logo{height:24px}.public-ticket-topbar__mascot{width:54px;height:auto}.public-ticket-heading h1{font-family:var(--font-heading);font-size:1.4rem;font-weight:700;color:var(--heading-accent);margin:0 0 4px}.public-ticket-heading p{margin:0;font-size:.88rem}.public-ticket-chips{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin:16px 0 22px}.public-project-chip{display:inline-flex;align-items:center;gap:7px;padding:4px 12px 4px 4px;border-radius:999px;background:var(--content-bg);border:1px solid var(--card-border);font-size:.8rem;font-weight:600;color:var(--text-primary)}.public-project-chip__avatar{width:22px;height:22px;border-radius:50%;object-fit:cover;display:inline-flex;align-items:center;justify-content:center;color:#fff;font-size:.66rem;font-weight:700;font-family:var(--font-heading)}.public-badge{display:inline-flex;align-items:center;gap:5px;padding:4px 12px;border-radius:999px;background:var(--status-open-bg);color:var(--brand-color);font-size:.76rem;font-weight:700}.public-ticket-list{display:flex;flex-direction:column;gap:9px}.public-ticket-row{display:flex;align-items:center;justify-content:space-between;gap:12px;width:100%;text-align:left;padding:13px 14px 13px 16px;border:1px solid var(--card-border);border-left:3px solid var(--card-border);border-radius:12px;background:var(--content-bg);font-family:var(--font-body);cursor:pointer;transition:border-color .15s ease,box-shadow .15s ease,transform .15s ease}.public-ticket-row:hover{border-color:var(--brand-color);box-shadow:0 6px 16px #3861fb1f;transform:translateY(-1px)}.public-ticket-row--open{border-left-color:var(--status-open)}.public-ticket-row--in-progress{border-left-color:var(--status-in-progress)}.public-ticket-row--resolved{border-left-color:var(--status-resolved)}.public-ticket-row--closed{border-left-color:var(--status-closed)}.public-ticket-row__main{display:flex;flex-direction:column;gap:2px;min-width:0}.public-ticket-row__ref{font-weight:700;font-size:.82rem;color:var(--text-muted)}.public-ticket-row__desc{font-size:.92rem;font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.public-ticket-row__meta{flex:none;display:flex;flex-direction:column;align-items:flex-end;gap:4px;font-size:.76rem}.public-ticket-detail{margin-top:0;border:none;padding:0}.public-detail-back{display:inline-flex;align-items:center;gap:6px;margin-bottom:16px;padding:0;border:none;background:none;color:var(--brand-color);font-family:var(--font-body);font-size:.86rem;font-weight:700;cursor:pointer}.public-detail-back:hover{color:var(--brand-color-hover);text-decoration:underline}.public-ticket-hero{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:20px;padding:20px 22px;border-radius:16px;background:var(--status-open-bg)}.public-ticket-hero--open{background:var(--status-open-bg)}.public-ticket-hero--in-progress{background:var(--status-in-progress-bg)}.public-ticket-hero--resolved{background:var(--status-resolved-bg)}.public-ticket-hero--closed{background:var(--status-closed-bg)}.public-ticket-hero__text{min-width:0;flex:1}.public-ticket-hero__ref{display:block;font-size:.76rem;font-weight:700;color:var(--text-muted);margin-bottom:3px}.public-ticket-hero__title{font-family:var(--font-heading);font-size:1.2rem;font-weight:700;color:var(--heading-accent);margin:0 0 12px;overflow-wrap:anywhere}.public-ticket-hero__row{display:flex;align-items:center;flex-wrap:wrap;gap:10px;margin-bottom:10px}.public-ticket-hero__opened{font-size:.78rem}.public-ticket-hero__desc{margin:0;font-size:.85rem;color:var(--text-muted);max-width:46ch}.public-ticket-hero__mascot{flex:none;width:64px;height:auto}@media (max-width: 480px){.public-ticket-shell{padding:24px 12px}.public-ticket-card{padding:22px 18px}.public-ticket-topbar__mascot{width:42px}.public-ticket-heading h1{font-size:1.2rem}.public-ticket-hero{padding:16px;gap:10px}.public-ticket-hero__title{font-size:1.05rem}.public-ticket-hero__mascot{width:46px}}:root{--brand-color: #3861fb;--brand-color-hover: #2f52d9;--brand-navy: #1e2660;--heading-accent: var(--brand-navy);--accent-orange: #fb7a21;--font-heading: "Space Grotesk", system-ui, sans-serif;--font-body: "Manrope", system-ui, -apple-system, sans-serif;--sidebar-bg: #3861fb;--sidebar-width: 240px;--content-bg: #f5f6fb;--card-bg: #ffffff;--card-border: #eceef5;--card-radius: 14px;--text-primary: #1f2430;--text-muted: #6b7280;--status-open: var(--brand-color);--status-open-bg: #eaf0fe;--status-in-progress: var(--accent-orange);--status-in-progress-bg: #ffedd9;--status-resolved: #16a34a;--status-resolved-bg: #e6f7ec;--status-closed: #4b5278;--status-closed-bg: #eef0f7;--landing-text-primary: #10132a;--landing-text-muted: #6b7093;--landing-border: #eceef5;--landing-border-strong: #e3e6f0;--landing-bg: #f5f6fb}body{margin:0;font-family:var(--font-body);color:var(--text-primary)}@keyframes mascot-float{0%,to{transform:translateY(0)}50%{transform:translateY(-10px)}}.mascot-float{animation:mascot-float 3.6s ease-in-out infinite}@media (prefers-reduced-motion: reduce){.mascot-float{animation:none}}button:not(:disabled),a[class*=btn],[class*=-card]:not(.hero-card):not(.logo-card){transition:box-shadow .15s ease}button:not(:disabled):hover,a[class*=btn]:hover,[class*=-card]:not(.hero-card):not(.logo-card):hover{box-shadow:0 0 0 2px #3861fb73}:root[data-theme=dark]{--sidebar-bg: #202542;--content-bg: #14162a;--card-bg: #1c1f38;--card-border: #2c3054;--text-primary: #eef0fb;--text-muted: #9297b8;--heading-accent: #7c93ff;--accent-orange: #ff9c54;--status-open-bg: #16223f;--status-in-progress-bg: #40280f;--status-resolved-bg: #123321;--status-closed: #aab0d6;--status-closed-bg: #262a44;--landing-text-primary: #eef0fb;--landing-text-muted: #9297b8;--landing-border: #2c3054;--landing-border-strong: #383d66;--landing-bg: #14162a}:root[data-theme=dark] body{background:var(--content-bg)}:root[data-theme=dark] input,:root[data-theme=dark] select,:root[data-theme=dark] textarea{background:var(--card-bg);color:var(--text-primary)}