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12px;border:none;border-radius:10px;background:transparent;color:#ffffffad;font-family:var(--font-body);font-size:.92rem;font-weight:600;cursor:pointer;text-align:left}.sidebar__nav-item:hover{background:#ffffff0f;color:#fff}.sidebar__nav-item--active{background:#ffffff38;color:#fff}.sidebar__nav-icon{width:18px;height:18px;flex:none}.sidebar__nav-badge{margin-left:auto;display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:#92400e;color:#fff;font-size:.68rem;font-weight:700}.sidebar__user{margin-top:auto;display:flex;align-items:center;gap:6px;padding-top:16px;border-top:1px solid rgba(255,255,255,.1)}.sidebar__user-btn{flex:1 1 auto;min-width:0;display:flex;align-items:center;gap:10px;border:none;background:transparent;padding:6px;border-radius:8px;cursor:pointer;text-align:left}.sidebar__user-btn:hover{background:#ffffff14}.sidebar__avatar{flex:none;width:36px;height:36px;border-radius:50%;background:#fff;color:var(--brand-ink);display:flex;align-items:center;justify-content:center;font-size:.78rem;font-weight:700;font-family:var(--font-heading)}.sidebar__avatar--photo{object-fit:cover}.sidebar__user-info{flex:1 1 auto;min-width:0;display:flex;flex-direction:column}.sidebar__user-name{color:#fff;font-size:.86rem;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar__user-role{color:#ffffff80;font-size:.74rem}.sidebar__logout{flex:none;width:30px;height:30px;display:flex;align-items:center;justify-content:center;border:none;border-radius:8px;background:transparent;color:#fff9;cursor:pointer}.sidebar__logout:hover{background:#ffffff14;color:#fff}.sidebar__logout-icon{width:17px;height:17px}@media (max-width: 900px){.sidebar__group-current{padding:12px 8px;justify-content:center}.sidebar__group-name{display:none}.sidebar__group-menu{width:240px;left:0;right:auto}.sidebar{flex:0 0 76px;width:76px;align-items:center;padding:16px 10px}.sidebar__logo-card{padding:10px}.sidebar__logo-card img{max-width:40px}.sidebar__nav-item span,.sidebar__nav-item{justify-content:center}.sidebar__nav-item{font-size:0}.sidebar__user-info{display:none}}.sidebar__group-error{color:#fff;font-size:12px;line-height:1.5}.sidebar__group-option{min-height:40px}.sidebar__group-current:focus-visible,.sidebar__group-option:focus-visible{outline:2px solid var(--heading-accent);outline-offset:2px}.tickets-page{--status-closed: var(--brand-navy);--status-closed-bg: #e7e8f4}.message-delivery{margin-top:8px;font-size:12px;line-height:1.4;opacity:.85}.message-delivery button{margin-left:10px;border:1px solid currentColor;border-radius:6px;padding:4px 10px;background:transparent;color:inherit;cursor:pointer}:root[data-theme=dark] .tickets-page{--status-closed: #aab0d6;--status-closed-bg: #262a44}.app-shell{display:flex;min-height:100vh;background:var(--content-bg)}.app-shell__content{flex:1 1 auto;min-width:0;padding:28px 32px 48px;box-sizing:border-box}.app-shell__content.tickets-page{background:var(--content-bg)}.topbar{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:20px}.search-shell{position:relative;display:flex;align-items:center;flex:1 1 300px;max-width:400px;height:38px}.search-shell svg{position:absolute;left:13px;width:15px;height:15px;color:var(--text-muted);pointer-events:none}.search-shell input{width:100%;height:100%;box-sizing:border-box;padding:0 12px 0 36px;border:1px solid var(--card-border);border-radius:10px;background:var(--card-bg);font-family:var(--font-body);font-size:.86rem;outline:none}.search-shell input:focus{border-color:var(--brand-color);box-shadow:0 0 0 3px #0072ff1f}.live-indicator{display:flex;align-items:center;height:38px;gap:6px;padding:0 13px;border-radius:999px;background:var(--card-bg);border:1px solid var(--card-border);font-size:.72rem;font-weight:700;letter-spacing:.05em;color:var(--text-muted);box-sizing:border-box;margin-left:auto}.live-indicator__dot{width:8px;height:8px;border-radius:50%;background:#d1d5db}.live-indicator--live .live-indicator__dot{background:var(--status-resolved);animation:live-pulse 1.6s ease-in-out infinite}.live-indicator--live{color:var(--status-resolved)}@keyframes live-pulse{0%,to{box-shadow:0 0 #16a34a73}50%{box-shadow:0 0 0 5px #16a34a00}}.welcome-banner{margin:0 0 20px;padding:14px 18px;border-radius:var(--card-radius);border:1px solid var(--card-border);background:var(--card-bg);color:var(--text-primary);font-family:var(--font-heading);font-size:1rem;font-weight:600;display:flex;align-items:center;gap:12px}.welcome-banner__logo{flex:none;width:32px;height:32px;border-radius:50%;object-fit:cover;display:flex;align-items:center;justify-content:center;color:#fff;font-size:.9rem}.welcome-banner--warning{background:#fef3e8;border-color:#f5c98f;color:#92400e;display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}.welcome-banner__cta{flex-shrink:0;border:none;background:#92400e;color:#fff;font-family:var(--font-body);font-size:.85rem;font-weight:600;padding:8px 14px;border-radius:8px;cursor:pointer}.welcome-banner__cta:hover{opacity:.9}:root[data-theme=dark] .welcome-banner{background:var(--card-bg)}:root[data-theme=dark] .welcome-banner--warning{background:var(--status-in-progress-bg);border-color:#7c5522;color:#f0b768}:root[data-theme=dark] .welcome-banner__cta{background:#f0b768;color:#2a1c04}.page-header h1{font-family:var(--font-heading);font-size:1.6rem;font-weight:700;margin:0 0 4px}.tickets-page .page-header h1{color:var(--heading-accent)}.page-header p{margin:0 0 24px;color:var(--text-muted);font-size:.9rem}.stat-grid{position:relative;isolation:isolate;overflow:hidden;padding:54px 22px 18px;border:1px solid var(--section-banner-border);border-radius:var(--card-radius);background:var(--section-banner-bg)}.stat-grid:before{content:"";position:absolute;z-index:-1;right:-64px;top:-118px;width:300px;height:300px;border-radius:50%;background:var(--section-banner-glow)}.project-scope-badge{display:inline-flex;align-items:center;margin-left:10px;padding:3px 10px;border-radius:999px;font-size:.7rem;font-weight:700;text-transform:uppercase;letter-spacing:.02em;color:var(--text-muted);background:var(--content-bg);border:1px solid var(--card-border);vertical-align:middle}.tickets-page__title{margin-top:4px}.tickets-page__title h1{display:flex;align-items:center;gap:12px;font-size:1.95rem;letter-spacing:-.01em}.tickets-page__title-badge{display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;border-radius:11px;background:var(--brand-color);flex:none}.tickets-page__title-icon{width:20px;height:20px;flex:none;color:#fff}.stat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin:22px 0 28px}.stat-card{--stat-tint: var(--card-bg);--stat-border: var(--card-border);--stat-accent: transparent;position:relative;background:var(--stat-tint);border:1px solid var(--stat-border);border-radius:14px;padding:14px 20px 14px 23px}.stat-card:before{content:"";position:absolute;left:0;top:0;bottom:0;width:5px;border-radius:14px 0 0 14px;background:var(--stat-accent)}.stat-card__mascot{position:absolute;top:-42px;right:10px;height:auto;z-index:1;pointer-events:none}.stat-card--open .stat-card__mascot{width:57px}.stat-card--in-progress .stat-card__mascot{width:59px}.stat-card--resolved .stat-card__mascot{width:51px}.stat-card--closed .stat-card__mascot{width:67px}.stat-card--open{--stat-accent: var(--status-open);--stat-tint: color-mix(in srgb, var(--status-open) 7%, white);--stat-border: color-mix(in srgb, var(--status-open) 26%, var(--card-border))}.stat-card--in-progress{--stat-accent: var(--status-in-progress);--stat-tint: color-mix(in srgb, var(--status-in-progress) 8%, white);--stat-border: color-mix(in srgb, var(--status-in-progress) 26%, var(--card-border))}.stat-card--resolved{--stat-accent: var(--status-resolved);--stat-tint: color-mix(in srgb, var(--status-resolved) 8%, white);--stat-border: color-mix(in srgb, var(--status-resolved) 26%, var(--card-border))}.stat-card--closed{--stat-accent: var(--status-closed);--stat-tint: color-mix(in srgb, var(--status-closed) 5%, white);--stat-border: color-mix(in srgb, var(--status-closed) 26%, var(--card-border))}:root[data-theme=dark] .stat-card--open{--stat-tint: color-mix(in srgb, var(--status-open) 16%, var(--card-bg))}:root[data-theme=dark] .stat-card--in-progress{--stat-tint: color-mix(in srgb, var(--status-in-progress) 16%, var(--card-bg))}:root[data-theme=dark] .stat-card--resolved{--stat-tint: color-mix(in srgb, var(--status-resolved) 16%, var(--card-bg))}:root[data-theme=dark] .stat-card--closed{--stat-tint: color-mix(in srgb, var(--status-closed) 16%, var(--card-bg))}.stat-card__label{display:flex;align-items:center;gap:8px;font-size:.73rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--text-primary);margin-bottom:8px}.stat-card__dot{width:10px;height:10px;border-radius:50%;flex:none;box-shadow:0 0 0 3px color-mix(in srgb,var(--stat-accent) 22%,transparent)}.stat-card__value{font-family:var(--font-heading);font-size:1.9rem;font-weight:700;line-height:1;color:var(--text-primary)}.page-tabs{display:flex;gap:6px;margin-bottom:16px;border-bottom:1px solid var(--card-border)}.page-tab{display:flex;align-items:center;gap:6px;padding:9px 4px 11px;margin-bottom:-1px;border:none;border-bottom:2px solid transparent;background:none;font-family:var(--font-body);font-weight:700;font-size:.88rem;color:var(--text-muted);cursor:pointer}.page-tab+.page-tab{margin-left:14px}.page-tab--active{color:var(--text-primary);border-bottom-color:var(--brand-color)}.page-tab--danger.page-tab--active{border-bottom-color:#b91c1c}.page-tab--warning.page-tab--active{border-bottom-color:#92400e}.page-tab__badge{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:#b91c1c;color:#fff;font-size:.68rem;font-weight:700}.table-card{background:var(--card-bg);border:1px solid var(--card-border);border-radius:var(--card-radius);overflow:hidden;box-shadow:0 5px 16px #10182806}.tickets-table{width:100%;border-collapse:collapse}.tickets-table th{text-align:left;padding:16px 20px;font-size:.7rem;font-weight:700;letter-spacing:.07em;text-transform:uppercase;color:var(--heading-accent);background:linear-gradient(90deg,color-mix(in srgb,var(--brand-color) 8%,var(--card-bg)),color-mix(in srgb,var(--brand-color) 3%,var(--card-bg)));border-bottom:1px solid var(--card-border)}.tickets-table td{padding:19px 20px;border-bottom:1px solid var(--card-border);font-size:.88rem;vertical-align:middle;color:var(--text-primary)}.tickets-table tbody tr{cursor:pointer;transition:background-color .12s ease}.tickets-table tbody tr:last-child td{border-bottom:none}.tickets-table tbody tr:hover td{background:#0072ff0d}:root[data-theme=dark] .tickets-table tbody tr:hover td{background:#7c93ff14}.tickets-table tbody tr.is-selected td{background:var(--status-open-bg)}.ticket-cell__ref{display:block;margin-top:3px;font-size:.7rem;font-weight:600;color:var(--text-muted)}.tickets-table th:first-child{width:38%}.ticket-cell__no-category{color:var(--text-muted);opacity:.7;font-size:.85rem}.unread-dot{width:8px;height:8px;border-radius:50%;background:var(--brand-color);box-shadow:0 0 0 3px color-mix(in srgb,var(--brand-color) 20%,transparent);flex-shrink:0}.ticket-cell__desc{display:flex;align-items:center;gap:8px;font-family:var(--font-heading);font-size:.95rem;font-weight:600;color:var(--text-primary)}.tickets-table tbody tr td:first-child{box-shadow:inset 4px 0 0 0 var(--card-border)}.tickets-table tbody tr.ticket-row--open td:first-child{box-shadow:inset 4px 0 0 0 var(--status-open)}.tickets-table tbody tr.ticket-row--in-progress td:first-child{box-shadow:inset 4px 0 0 0 var(--status-in-progress)}.tickets-table tbody tr.ticket-row--resolved td:first-child{box-shadow:inset 4px 0 0 0 var(--status-resolved)}.tickets-table tbody tr.ticket-row--closed td:first-child{box-shadow:inset 4px 0 0 0 var(--status-closed)}.tickets-table tbody tr.is-unread td{background:color-mix(in srgb,var(--brand-color) 7%,var(--card-bg))}.tickets-table tbody tr.is-unread:hover td{background:color-mix(in srgb,var(--brand-color) 11%,var(--card-bg))}.tickets-table tbody tr.is-unread .ticket-cell__desc{font-weight:700;color:var(--brand-ink)}.tickets-table tbody tr.is-unread .ticket-cell__ref{color:var(--text-primary)}.tickets-table tbody tr:not(.is-unread) .ticket-cell__desc{font-weight:500}.tickets-table tbody tr.is-selected td,.tickets-table tbody tr.is-selected.is-unread td{background:var(--status-open-bg)}.ticket-cell__meta{color:var(--text-muted)}.status-pill{display:inline-flex;align-items:center;padding:4px 11px;border-radius:999px;font-size:.74rem;font-weight:700;white-space:nowrap;border:1px solid color-mix(in srgb,currentColor 28%,transparent)}.status-pill:before{content:"";width:6px;height:6px;margin-right:6px;border-radius:50%;background:currentColor;flex:none}.status-pill--open{color:var(--status-open);background:var(--status-open-bg)}.status-pill--in-progress{color:var(--status-in-progress);background:var(--status-in-progress-bg)}.status-pill--resolved{color:var(--status-resolved);background:var(--status-resolved-bg)}.status-pill--closed{color:var(--status-closed);background:var(--status-closed-bg)}.detail-panel__status-badge{padding:6px 15px;font-size:.8rem;border-color:currentColor}.detail-panel__status-badge:before{width:7px;height:7px}.assignee{display:flex;align-items:center;gap:8px}.assignee__avatar{flex:none;width:26px;height:26px;border-radius:50%;color:#fff;display:flex;align-items:center;justify-content:center;font-size:.66rem;font-weight:700;font-family:var(--font-heading)}.assignee__avatar--neutral{background:var(--brand-color)}.muted{color:var(--text-muted)}.empty-state{padding:40px 24px;text-align:center;color:var(--text-muted);font-size:.9rem}.empty-state--tickets{padding:56px 24px 60px;display:flex;flex-direction:column;align-items:center}.empty-state__mascot{width:132px;height:auto;margin-bottom:18px}.empty-state--tickets p{margin:0;max-width:320px}.ticket-project-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:14px}.ticket-project-card{display:flex;align-items:center;gap:14px;width:100%;background:var(--card-bg);border:1px solid var(--card-border);border-radius:var(--card-radius);padding:16px 18px;cursor:pointer;text-align:left;font-family:var(--font-body);transition:border-color .15s}.ticket-project-card:hover{border-color:var(--brand-color)}.ticket-project-card__logo{flex:none;width:44px;height:44px;border-radius:50%;object-fit:cover;display:flex;align-items:center;justify-content:center;color:#fff;font-family:var(--font-heading);font-weight:700;font-size:1.05rem}.ticket-project-card__info{display:flex;flex-direction:column;gap:2px;min-width:0}.ticket-project-card__name{font-weight:600;font-size:.95rem;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-project-card__count{font-size:.82rem;color:var(--text-muted)}.detail-panel{margin-top:20px;background:var(--card-bg);border:1px solid var(--card-border);border-radius:var(--card-radius);overflow:hidden}.ticket-drawer .detail-panel{margin-top:0;border:none;border-radius:0}.detail-panel__header{background:var(--card-bg);border-bottom:1px solid var(--card-border);padding:22px 24px 18px}.detail-panel__identity{display:flex;align-items:center;gap:12px}.detail-panel__back{flex:none;display:inline-flex;align-items:center;gap:5px;background:var(--brand-color);border:none;border-radius:8px;padding:7px 13px;cursor:pointer;font-size:.82rem;font-weight:700;font-family:var(--font-body);color:#fff}.detail-panel__back:hover{background:var(--brand-color-hover)}.detail-panel__back-arrow{font-size:.95rem}.detail-panel__identity-text{display:flex;flex-direction:column;gap:1px;min-width:0}.detail-panel__ref{font-size:.72rem;font-weight:700;letter-spacing:.03em;text-transform:uppercase;color:var(--text-muted)}.detail-panel__user{font-weight:700;font-size:1.08rem;color:var(--heading-accent);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.detail-panel__status-badge{flex:none;margin-left:auto}.detail-panel__meta-row{display:flex;gap:10px;margin-top:16px;flex-wrap:wrap}.detail-panel__meta-field{display:flex;align-items:center;gap:8px;background:var(--content-bg);border:1px solid var(--card-border);border-radius:9px;padding:6px 8px 6px 12px}.detail-panel__meta-field label{font-size:.72rem;font-weight:700;letter-spacing:.02em;text-transform:uppercase;color:var(--text-muted);flex:none}.detail-panel__meta-field--status-open,.detail-panel__meta-field--status-in-progress,.detail-panel__meta-field--status-resolved,.detail-panel__meta-field--status-closed{background:var(--status-field-tint);border-color:color-mix(in srgb,var(--status-field-accent) 30%,var(--card-border))}.detail-panel__meta-field--status-open label{color:var(--status-open)}.detail-panel__meta-field--status-in-progress label{color:var(--status-in-progress)}.detail-panel__meta-field--status-resolved label{color:var(--status-resolved)}.detail-panel__meta-field--status-closed label{color:var(--status-closed)}.detail-panel__meta-field--status-open{--status-field-tint: var(--status-open-bg);--status-field-accent: var(--status-open)}.detail-panel__meta-field--status-in-progress{--status-field-tint: var(--status-in-progress-bg);--status-field-accent: var(--status-in-progress)}.detail-panel__meta-field--status-resolved{--status-field-tint: var(--status-resolved-bg);--status-field-accent: var(--status-resolved)}.detail-panel__meta-field--status-closed{--status-field-tint: var(--status-closed-bg);--status-field-accent: var(--status-closed)}.detail-panel__meta-dot{width:8px;height:8px;border-radius:50%;flex:none}.detail-panel__field-hint{font-size:.76rem;color:var(--text-muted)}.detail-panel__select{padding:5px 6px;border:1px solid transparent;border-radius:6px;font-size:.84rem;font-family:var(--font-body);background:var(--card-bg);color:var(--text-primary)}.detail-panel__category-input{width:130px;padding:5px 6px;border:1px solid transparent;border-radius:6px;font-size:.84rem;font-family:var(--font-body);background:var(--card-bg);color:var(--text-primary);outline:none}.detail-panel__category-input:focus,.detail-panel__select:focus{border-color:var(--brand-color)}.detail-panel__body{padding:20px 24px 24px;background:var(--content-bg)}.category-tag{display:inline-block;padding:3px 10px;border-radius:999px;font-size:.76rem;font-weight:600;color:var(--text-muted);background:var(--content-bg)}.topbar__filter{height:38px;box-sizing:border-box;padding:0 10px;border:1px solid var(--card-border);border-radius:10px;background:var(--card-bg);color:var(--text-primary);font-family:var(--font-body);font-size:.84rem;outline:none}.topbar__filter:focus{border-color:var(--brand-color)}.detail-panel__desc{color:var(--text-primary);margin:0 0 4px;font-size:.9rem;line-height:1.5}.detail-panel__opened{font-size:.78rem;margin:0}.message-list{position:relative;display:flex;flex-direction:column;gap:14px;margin:18px 0;min-height:160px;max-height:380px;overflow-y:auto;overflow-x:hidden;border-radius:12px;padding:18px;background:var(--card-bg);border:1px solid var(--card-border)}.message-list--pattern:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;z-index:0;opacity:.05;pointer-events:none;background-repeat:no-repeat;background-image:url(/mascot/mascot-notebook.png),url(/mascot/mascot-phone.png),url(/mascot/mascot-checklist.png),url(/mascot/mascot-123.png),url(/mascot/mascot-cash.png);background-position:-26px -34px,93% -18px,6% 84%,90% 88%,42% 38%;background-size:150px auto,108px auto,118px auto,96px auto,72px auto}:root[data-theme=dark] .message-list--pattern:before{opacity:.09}.message-list__empty{margin:auto;display:flex;flex-direction:column;align-items:center;text-align:center;padding:16px}.message-list__empty-mascot{width:118px;height:auto;margin-bottom:6px}.message-list__empty-title{margin:0;font-family:var(--font-heading);font-weight:700;font-size:1rem;color:var(--heading-accent)}.message-list__empty-sub{margin:4px 0 0;font-size:.84rem;color:var(--text-muted);max-width:240px}.message-bubble{position:relative;z-index:1;max-width:76%;border-radius:14px;padding:10px 14px;box-shadow:0 1px 2px #0f12200a}.message-bubble--user{align-self:flex-start;background:var(--card-bg);border:1px solid #d7e0f5;color:var(--text-primary);border-bottom-left-radius:4px}:root[data-theme=dark] .message-bubble--user{background:#262c4d;border-color:#3b4478;color:var(--text-primary)}.message-bubble--staff{align-self:flex-end;background:var(--brand-color);color:#fff;border-bottom-right-radius:4px;box-shadow:none}.message-bubble__meta{display:flex;align-items:baseline;gap:6px;font-size:.7rem;color:var(--text-muted);margin-bottom:3px}.message-bubble__sender{font-weight:700}.message-bubble--user .message-bubble__meta{color:var(--brand-navy)}:root[data-theme=dark] .message-bubble--user .message-bubble__meta{color:#aab6f2}.message-bubble--staff .message-bubble__meta{color:#ffffffc7}.message-bubble__body{font-size:.9rem;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}.closed-ticket-notice{position:relative;overflow:hidden;display:flex;flex-direction:column;align-items:center;text-align:center;gap:3px;margin-top:4px;padding:18px 20px;border-radius:12px;background:var(--status-closed-bg)}.closed-ticket-notice__mascot{position:absolute;right:-8px;bottom:-12px;width:96px;height:auto;opacity:.16;pointer-events:none;z-index:0}:root[data-theme=dark] .closed-ticket-notice__mascot{opacity:.22}.closed-ticket-notice__icon-badge{position:relative;z-index:1;display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;background:var(--status-closed);margin-bottom:8px}.closed-ticket-notice__icon{flex:none;width:18px;height:18px;color:#fff}:root[data-theme=dark] .closed-ticket-notice__icon{color:#1c2038}.closed-ticket-notice__title{margin:0;font-family:var(--font-heading);font-weight:700;font-size:.92rem;color:var(--heading-accent)}.closed-ticket-notice__sub{margin:0;font-size:.82rem;color:var(--text-muted)}.reply-row{display:flex;gap:8px;margin-top:12px}.reply-row input{flex:1;padding:10px 14px;border:1px solid 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